Responsible gaming: keep the game entertaining...

1. 100% legal, 100% fun

   We are the proud owners of B+ Belgian licences, and we follow the regulations closely. This means that every game is in direct contact with the Belgian Gaming Commission, and that all possible steps are taken to guarantee the security and gaming pleasure of the player. Here at goldenpalace.be, we strive to present a high-quality offer which is as complete as possible. To that end, goldenpalace.be has made agreements with accredited national and international suppliers of online games. Golden Palace is 100% legal, 100% authorised, 100% secure, and of course 100% fun.

2. Exclude yourself from online gaming at goldenpalace.be

   As a 100% legal operator responsible gaming is the main concern of goldenpalace.be. That’s why you have the possibility to exclude yourself from playing at goldenpalace.be for 6 months. On your profile page, you can choose to exclude yourself from gaming altogether. During this period, you will not be able to remove this exclusion. When the 6 months are over, you will have to manually request to be allowed to play again if you choose this self-exclusion.

3. Temporary break from online gaming at goldenpalace.be

   Sometimes, you might feel the need to take a step back and cool down for a while. We understand that, and we’re here to help you with the process. In your profile page, you can choose to exclude yourself from gaming altogether. All you need to do is select the expected period and click the button “Take a break”, and you won’t be able to play anymore. You will not be able to cancel this cool-down period, but you will be automatically able to play again afterwards.

4. The Belgian Gaming Commission and the EPIS list

   As a gaming operator that acts 100% within the bounds of the Belgian law, we are of course monitored by the Belgian Gaming Commission, the government agency tasked with prevention from excesses such as illegal operators. If you find no other option, you can choose to address the Belgian Gaming Commission for a full exclusion from online gaming. This procedure will put you on the EPIS list of persons ineligible to play in any Belgian casino at all. For more info on the EPIS list, you can visit the Commission’s website here.

5. Deposit limit

   In compliance with the current government regulations, we enforce a deposit limit of €200 per week. In your player profile, however, you have the option to increase or decrease your limit yourself. Just use the entry field provided for you on the tab “Responsible gaming”. We strongly urge you to consider your personal financial situation when changing your deposit limit. Remember that our online casino is designed to be a source of entertainment, foremost. We hope that we can count on your consideration that your deposit limit reflects your entertainment.

6. To the Gaming Commission help page

   goldenpalace.be takes responsible gaming very seriously. Online gambling should always remain a means of entertainment. Players who find themselves unable to stop playing, to stick to their budget or who can’t resist attempting to make up for possible losses might very well be dealing with a gambling addiction, in which case we urge you to seek help.The Belgian Gaming Commission, which works with all licensed operators of games of chance such as ourselves and guards over the protection of the player, can help. If you find yourself in this situation, you can request to be excluded from games of chance, which can be done through their easy to fill in form. This request, which we will immediately comply with, is the only way to tackle problematic gaming behaviour.

7. To the "help for players" site

   Are you in need of a listening ear or a helping hand? Would you like to read more information about gambling, including warning signs of an addiction, how to deal with problematic gamblers in your environment and ways to get help? Would you like to be informed regarding the law on games of chance? Then you’re in the right place at gokhulp.be and joueurs.aide-en-ligne.be.